Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit and debit cards, PayPal and other secure payment methods available at checkout.
Q: Can I change or cancel my order after placing it? A: Please contact us immediately at info@ozoriginalugg.com.au as orders are processed quickly. We will do our best to accommodate any changes before dispatch.
Q: Do you offer a first order discount? A: Yes! Sign up to our newsletter and receive 10% off your first order.
Shipping & Delivery
Q: Do you ship Australia wide? A: Yes we deliver to all states and territories across Australia.
Q: Do you ship internationally? A: Yes we ship internationally including to India and other countries. Shipping rates and delivery times vary by destination.
Q: How long does delivery take? A: Australian orders typically take 3 to 7 business days. International orders may take 7 to 21 business days depending on location.
Q: How can I track my order? A: Once your order is dispatched you will receive a tracking number via email to monitor your delivery.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be unworn, unwashed and in original packaging with tags attached.
Q: How do I exchange for a different size? A: Contact us at info@ozoriginalugg.com.au with your order number and preferred size. We will guide you through the exchange process.
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.
Products
Q: Are your products made from genuine sheepskin? A: Yes all OZ Original UGG products are crafted from genuine Australian sheepskin and premium quality materials.
Q: How do I find my correct size? A: Please refer to our sizing chart on the product page. We recommend measuring your foot length in centimetres and matching it to the chart.
Q: How do I care for my sheepskin products? A: Spot clean only with a damp cloth. Avoid submerging in water. Allow to dry naturally away from direct heat. Store in a cool dry place when not in use
General
Q: How do I contact OZ Original UGG? A: You can reach us at info@ozoriginalugg.com.au and we will respond within 1 to 2 business days.
Q: Do you have a physical store? A: We are currently an online only store serving customers across Australia and internationally.
Q: Are your prices in Australian dollars? A: Yes all prices on our website are listed in Australian dollars (AUD). International customers will see converted prices at checkout.
