Refund Policy

We want you to be completely satisfied with your purchase.

Change of Mind Returns

We accept returns within 30 days of delivery for unused items in their original condition and packaging.

To be eligible for a return:

• Items must be unworn and unused
• Original packaging must be included
• Proof of purchase is required

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement, exchange, or refund where appropriate.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

Non-Returnable Items

For hygiene reasons, worn footwear and items showing signs of use cannot be returned unless deemed faulty under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund where required by law.

Contact

For return or refund enquiries, please contact us through our Contact Us page before sending any items back.