Returns & Exchange Policy
Overview
At OZ Original UGG we want you to love every purchase. If for any reason you are not completely satisfied we are here to help.
Returns
- We accept returns within 30 days of the delivery date
- Items must be unworn, unwashed and in original condition
- All original tags must be attached and item must be in original packaging
- Proof of purchase is required for all returns
- Items purchased on sale or clearance are not eligible for return
Exchanges
- We are happy to exchange items for a different size or colour within 30 days of delivery
- The item must be unworn and in its original condition
- If the requested size or colour is unavailable we will offer a store credit or full refund
Faulty or Incorrect Items
- If you receive a faulty or incorrect item please contact us within 7 days of delivery
- We will arrange a free return and send the correct item at no extra cost
- Please include photos of the fault when contacting us
How to Lodge a Return or Exchange
- Email us at info@ozoriginalugg.com.au
- Include your order number and reason for return
- We will respond within 1 to 2 business days with instructions
- Pack the item securely in its original packaging
- Send the item to our return address provided in the email
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent
- We recommend using a tracked shipping service as OZ Original UGG is not responsible for lost return parcels
- Original shipping costs are non refundable
Refunds
- Once your return is received and inspected we will notify you via email
- Approved refunds will be processed within 5 to 7 business days
- Refunds will be credited back to your original payment method
- Please allow additional time for your bank to process the refund
Contact Us
For any returns or exchange enquiries please contact our team at:
📧 info@ozoriginalugg.com.au 🌐 www.ozoriginalugg.com.au
We aim to respond to all enquiries within 1 to 2 business days.
