Returns & Exchange Policy

Overview

At OZ Original UGG we want you to love every purchase. If for any reason you are not completely satisfied we are here to help.

Returns

  • We accept returns within 30 days of the delivery date
  • Items must be unworn, unwashed and in original condition
  • All original tags must be attached and item must be in original packaging
  • Proof of purchase is required for all returns
  • Items purchased on sale or clearance are not eligible for return

Exchanges

  • We are happy to exchange items for a different size or colour within 30 days of delivery
  • The item must be unworn and in its original condition
  • If the requested size or colour is unavailable we will offer a store credit or full refund

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item please contact us within 7 days of delivery
  • We will arrange a free return and send the correct item at no extra cost
  • Please include photos of the fault when contacting us

How to Lodge a Return or Exchange

  1. Email us at info@ozoriginalugg.com.au
  2. Include your order number and reason for return
  3. We will respond within 1 to 2 business days with instructions
  4. Pack the item securely in its original packaging
  5. Send the item to our return address provided in the email

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent
  • We recommend using a tracked shipping service as OZ Original UGG is not responsible for lost return parcels
  • Original shipping costs are non refundable

Refunds

  • Once your return is received and inspected we will notify you via email
  • Approved refunds will be processed within 5 to 7 business days
  • Refunds will be credited back to your original payment method
  • Please allow additional time for your bank to process the refund

Contact Us

For any returns or exchange enquiries please contact our team at:

📧 info@ozoriginalugg.com.au 🌐 www.ozoriginalugg.com.au

We aim to respond to all enquiries within 1 to 2 business days.